Life Threatening Emergencies

In a life threatening emergency, please dial 000 or visit Joondalup Health Campus
(Cnr Grand Blvd and Shenton Ave, Joondalup 6027)

Appointments and Communication

While all effort will be made to accommodate your choice of G.P, emergencies will always be given a priority. Please phone the practice for an appointment. Please ensure you check in with our friendly staff upon arrival to avoid any unnecessary delays.

Longer consultations

Longer consultations are available: please advise the reception staff if you require extra time.

Walk-in appointments

Walk-ins are welcome and will be allocated the first available consultation and will usually be required to wait. We understand there can be times when there are circumstances preventing you from attending your scheduled appointment, please call our clinic and we will be happy to cancel or reschedule to a suitable time. You can also do this online through the HealthEngine or Hotdoc app.

Due to the high demand for bulk billing appointments and a high number of non-attendances for GP appointments, a cancellation done less than 2 hrs prior to an appointment or missed completely will incur a $35 cancellation fee for a standard appointment and $65 if a longer consult had been booked.

Home visits and After-Hours Care 

Home visits are only available to our registered patients who have a medical condition which prevents them form attending the surgery. For care outside our opening hours please call ‘Doctor Home Visits’ WADMS on 9321 9133.

If you need non-urgent medical advice you may call Health Direct on 1800 022 222. They are a 24hr Health Advice Service.

Billing and Accounts

We are a Bulk-Billing clinic for all medicare rebatable items. Please bring your medicare card and other concession or healthcare cards to all visits. All other services e.g Pre-Employment Medicals, Worker’s Compensation, Skin Checks/Excisions, Medical Reports, complex dressings, some procedures, incur an additional fee and these are payable at the time of consultation. We accept payment via credit card, EFTPOS and cash.

All unpaid accounts will be transferred to our Debt Collection Agency and if remains unpaid will incur a negative credit rating.

Test Results

 If you have been referred for a test, please ensure you contact us for the result within two to three days. Results will not be provided over the telephone.

Reminder system

Our practice is committed to preventative healthcare. The doctor seeks your permission to be added to our reminder system. You have the option of registering to receive healthcare and appointment reminders that are appropriate to your care upon registration. These are sent via SMS. Please inform front desk if you do NOT wish to receive these.

Management of Patient Health Information

Your medical record is a confidential document and it is always our solemn practice to maintain and handle your personal information with the utmost safety and security. Please note, we share data with national Registers eg. Cervical Cancer Bowel Cancer Register and the Australian Immunisations Register. This is done to ensure your continuity of care. We also collate our clinical data to improve our service through accreditation and Clinical Audits to ensure consistency of management across our Practice. You have the right to opt out of this practice. For a detailed document outlining your Privacy and Information handling, please see our friendly reception staff.

Alkimos Beach Medical Centre is committed to maintaining the privacy of all confidential patient information in accordance with applicable Legislation. Please note that we are unable to release any information regarding a patient’s appointments, treatment, care or whereabouts to anyone other than the patient.  If you require a family member or caregivers to have access to your information, please arrange an appointment with our practice manager to document authority.

Patients who require communication services

We offer an interpretation service if needed for patients who require communication assistance. Please let the reception staff know when booking your appointment.

Practice Quality Standards

Alkimos Beach Medical Centre is an accredited practice with AGPAL. Our service policies and procedures are in line with the standards for general practice (5th edition) as set out by Royal Australian College for General Practice.

Feedback and Complaints

You have the right to participate in decisions regarding your healthcare. Please speak to a member of the clinical team, or the administrative staff, if you have suggestions, or are unhappy with the service you have received. Any formal complaints need to be made in writing to the Practice Manager and sent to alkimosbeachmedical@outlook.com.

Alternatively, you can contact the Health and Disability Services Complaints office:

GPO Box 861

Perth WA 6838                                  

P:1800 813 983

E: mail@hadsco.wa.gov.au

W: www.hadsco.wa.gov.au    

 Download our Brochure on this information.